Delivery & Returns

Delivery

We currently deliver within the United Kingdom only.

Every order is carefully packed by hand to help ensure that your handmade pieces arrive safely. As some items are delicate or fragile, appropriate protective packaging is used where needed.

Ready-to-ship items are prepared for dispatch as soon as possible after your order is received. Estimated delivery times may vary depending on the postal service.

Dispatch Times

Ready-to-ship items are usually dispatched within 1–3 working days. Orders placed close to a weekend or public holiday may take slightly longer to dispatch.

As Monika & Makers is a very small handmade business, occasional delays may happen. If there is an unexpected delay with your order, I will do my best to keep you informed.

Returns

If you change your mind about an eligible item purchased online, please contact me within 14 days of receiving your order. You will then have a further 14 days to return the item.

Returned items should be sent back carefully packaged and in a condition that allows them to be resold. Unless the item is faulty or I have made an error with your order, return postage is the responsibility of the customer.

Personalised or genuinely custom-made items cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged, or not as described.

Damaged or Faulty Items

If your order arrives damaged, faulty, or not as described, please contact me as soon as possible and include photographs of the item and its packaging where possible.

I will work with you to resolve the problem and, depending on the circumstances, arrange a replacement, repair, or refund as appropriate.

Please do not return a damaged or faulty item before contacting me, so that I can advise you on the best way to proceed.

Refunds

Refunds will be issued to the original payment method. Where a return has been agreed, the refund will be processed within 14 days of receiving the returned item or evidence that it has been sent back, where applicable.

Please allow additional time for your bank or payment provider to process the refund.